Eckler Software assumes the following responsibilities:
What We Know About YouIf you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with us about the order.
When and How We Send EmailWe send mail to users when orders are placed, shipped, or ready for local pickup. We may also be in contact when an order requires payment before shipping, or if other issues prevent us from fulfilling an order.
We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer's account information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.
We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.
When you talk to our support staffIf you email us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email, is used to make the interaction possible).
Third Party Services
Payment ProvidersCredit Card payments are processed through PayPal Payments. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are handled by PayPal. Only details regarding what products a customer is purchasing and other demographic information are sent to Eckler Software.
Shipping Providers and Export ControlWe offer shipping through the United States Postal Service. We pass delivery addresses, phone numbers, and invoices to USPS to the extent required for quoting shipping prices and successful delivery of orders.
We comply with United States export regulations and authorities.